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We honor and protect your right to privacy. We're constantly working to earn and deserve your trust. Your privacy and security are the highest priority in every decision we make. We're committed to following the industry's best security standards, such as GDPR, and our privacy by-design and privacy-by-default security model empowers you to control the information you own.
You may access Billow apps from phones, tablets and other mobile devices, from desktop and laptop computers, or from third-party applications. By agreeing to the terms of this Privacy Policy, you consent to your information being used in accordance with this Privacy Policy. If you have given consent and would like to revoke it, you cancel your account on Billow at anytime.
Billow is not intended for use by persons under the age of 16. If we become aware that a person under the age of 16 has provided us with information, we will take actions to delete such information from Billow.
We reserve the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. The latest revision of this policy will be published at www.billow.io. We will provide notifications of any substantive changes to this policy to users in the Billow app experience and will ask users to consent to changes in the policy.
“Personal Information” is information that can be used to uniquely identify a natural person and is protected as personal data under applicable data protection law. Your Personal Information is considered confidential and private to you. Personal information is collected when you use Billow products and may be collected when you visit the Billow website.
“Non-Personal Information” is information that does not permit identification of any specific person. Non-Personal Information is collected when you use Billow products and may be collected when you visit the Billow website.
We may process any information we collect in the country where it was collected as well as in the United States.
By creating / updating an account with Billow, you provide us with Personal Information which may include but is not limited to: your name, picture, email addresses, social profiles, usernames, passwords, phone numbers, postal addresses, preferences, demographic information, and location information. Users have the ability to report feedback to Billow to describe their experience or report errors. Billow stores the following information collected when a user provides feedback: Device , Email address, Time, Feedback text, any Log data or screenshots sent by the user
Billow provides forms on our website that potential customers can fill out to request information about our service. When you fill out one of these forms, you will provide personal data.
As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data. We use Third Party Analytics that employ cookies and similar technologies, to collect and analyze information about use of the Services and report on activities and trends. These services may also collect information regarding the use of other websites, apps and online resources.
We may share your Personal Information with third parties only in a manner consistent with the Third Party Disclosures in this policy. We may use Personal Information to send you announcements related to our products and services. You can opt out of receiving these communications from us by updating your account settings to unsubscribe from these communications. We may use Personal Information to help us develop, deliver and improve Billow and to understand and personalize your use of Billow. This includes use for internal purposes such as auditing or research and analysis of our products, services and communications. We may occasionally use Personal Information to send you important notices such as software updates or notices related to your purchases and billing status, changes to our policies, or changes to our products or services. Because this information is critical in nature, you may not be able to opt out of receiving these notices for as long as you continue to use Billow. We may use Personal Information to administer any special program you may have voluntarily entered into, such as a sweepstake, contest or promotion. We may also combine your Personal Information with other information to improve Billow, our content, and advertising. We will display your Personal Information in your profile page and elsewhere in Billow according to your preferences. Any information you choose to provide should reflect how much you want others to know about you.
If Personal Information is combined with Non-Personal information, the combined information will be treated as Personal Information and will be treated under this Privacy Policy as Personal Information for as long as it remains combined.
Where possible, Billow aggregates or de-identifies data so it is no longer reasonably associated with an identified or identifiable natural person. Billow may use this anonymized data to improve Billow products for Billow users.
Billow will retain Personal Information in accordance with a user’s instructions, including any applicable terms in the Terms of Service and the user’s use of service functionality, and as required by applicable law.
You can remove all of the personal data Billow has derived and stored from your Communication Data at anytime by request sent to policies@billow.io.
To remove all personal data Billow has collected through marketing effort, through interaction with other Billow users, or to remove personal data collected in Billow’s products, submit a request to policies@billow.io.
Billow keeps data backups with a 30 day retention period for disaster recovery. These backups may include Personal Information which will be purged automatically when the backup exceeds its retention period. Billow keeps log data for no less than 30 days and up to 186 days.
Where possible, Billow aggregates or de-identifies data so it is no longer reasonably associated with an identified or identifiable natural person. Billow may use this anonymized data to improve Billow products for Billow users.
In some cases, personal information can be updated within Billow. In the event that you need to update personal information and the Billow app does not support this or in the event that you wish to request access to your personal information that Billow stores, you can submit a request to policies@billow.io.
To collect information, we use various technologies, such as “cookies”, pixel tags and web beacons on our website, in Billow, and in email messages and advertisements. These technologies help improve the user experience – for example by keeping a user logged in and remembering their username or other information between sessions.
The method by which information is collected is not used to determine whether it is Personal Information or Non-Personal Information. Instead, that determination is made in accordance with definitions in this Privacy Policy.
At times we may make certain Personal Information available to strategic partners and service providers solely for the purpose of assisting us in providing, enhancing or marketing Billow. For example, we may use third parties to process credit card and payment information in accordance with PCI compliance security guidelines.
We will verify any third parties with whom we share your Personal Information also publicly claim and represent their own adherence to GDPR Standards and employ privacy guidelines substantively consistent with those represented in this policy.
Some data included in Billow products is sourced from Third Party providers. This data is generally pulled from public sources and used to improve the product experience of Billow users. Any personal data that Billow receives from third parties will be treated with the same care that Billow treats data directly received from users and in accordance with Billow’s GDPR commitments.
If we receive personal data subject to our certification under the Privacy Shield and then transfer it to a third-party service provider acting as an agent on our behalf, we have certain liability under the Privacy Shield if both (i) the agent processes the personal data in a manner inconsistent with the Privacy Shield and (ii) we are responsible for the event giving rise to the damage.
We may be legally compelled – due to law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − to disclose your Personal Information or Non-Personal Information. We will only disclose information about you if we determine it is necessary or appropriately required by law related to a clear purpose of national security, law enforcement, or other issues of public importance. Unless legally restricted from doing so, we will attempt to notify you of any disclosure of your Personal Information we are legally-compelled to make.
We may also disclose information about you if we determine that disclosure is reasonably necessary to ensure compliance with our service terms, or to protect our operations or our other users.
In the event of a reorganization, merger, sale or change of ownership we may transfer any and all information, including Personal Information we collect, to the new owner.
Our websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies when visiting third party websites. We are not responsible for linked websites, and we provide these links solely for the convenience and information of our users.
It is your responsibility to keep your passwords used with Billow private and secure. We strongly recommend against sharing your logins and passwords with others.
We take industry standard precautions through administrative, technical and physical measures to protect your Personal Information and Non-Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
We use Secure Sockets Layer (SSL) encryption on all web pages that collect any Personal Information. Using an SSL-enabled browser such as Chrome, Firefox, Safari or Internet Explorer is required when your Personal Information is transmitted over the Internet.
When you use some features of Billow, such as sharing your Billow goal achievements on social media, the Personal Information and Non Personal Information you share are visible to others and can be read, collected, or used by them. You are responsible for the information you disclose in this way.
We take reasonable steps to ensure the integrity and security of our network and systems but cannot guarantee these security measures will prevent third parties from obtaining Personal Information or Non Personal Information by illegal actions or attacks. Should such an attack occur, we will notify you via email in accordance with local law and our commitment to GDPR and we will supply the appropriate authorities with available information on the third party in the event the attack comes under prosecution.
Billow follows, but has not yet been self certified, the EU-U.S. and Swiss-U.S. Privacy Shield frameworks set forth by the U.S. Department of Commerce with respect to collection, use, and retention of Customer Data.
Billow follows, but has not yet been self certified, the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement for personal data submitted by our customers through Billow applications and services.
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
For more details about the personal information we have collected over the last 12 months, including the categories of sources, please see the sections on "Collection" and "Use" above. We collect this information for the business and commercial purposes also described in detail above. We share this information with the categories of third parties described in the "Third Party Relationships" section above. Billow does not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out).
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at policies@billow.io. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
Billow is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC).
In the event we are unable to resolve your concern, you may contact JAMS, which provides an independent third-party dispute resolution body based in the United States, and they will investigate and assist you free of charge. A binding arbitration option may also be available to you in order to address residual complaints not resolved by any other means. Stripe is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (“FTC”).
If you have any questions about this privacy policy, or if you have a comment, recommendation, dispute or complaint related to your privacy and our policies, please email policies@billow.io. Alternately, you can write to us at:
Billow
206 East Huron Street
Ann Arbor, MI 48104
Our founder-led engineering team has over a decade of prior experience securely and durably managing petabytes of highly confidential data for some of the world's biggest companies. Here are some ways we keep your data secure at Billow:
In addition to security, it's critical to be able to access your data and services you rely on at all times. We do the following to keep Billow accessible to you at all times:
Our technical team is governed by a comprehensive Security Trust Policy based on industry best practices. We only access a Billow account to troubleshoot technical issues. Billow staff will never ask you for any password.
Your credit card and billing information is only stored securely via PCI-compliant industry-leading payment services.
Billow's preference is to establish account authorization using OAuth. OAuth is an industry standard for authorizing secure delegated access to external apps and service providers. When connecting Billow via OAuth, we never receive or store your password and you can revoke our access at anytime.
For instances where OAuth authorization is not used, Billow allows you to connect using a traditional username and password system. In these cases, Billow uses encryption to securely store a representation of your password.
You are responsible to choose secure passwords and to keep them safe. Billow cannot be responsible for data that is compromised due to an insecure or stolen user password. If using OAuth to authenticate, those underlying passwords must also be kept secure by you.
If you are a security researcher or you believe you have encountered a problem in Billow's security, please review the following.
Please report any security concerns to policies@billow.io. If you want to send an encrypted message, please request our public key.
We ask you provide us with a reasonable amount of time to address reports before publishing security-related information.
You are legally restricted from conducting any security research that could result in the destruction of data, interruption or degradation of service. This includes the use of automated tools or scanners: they are likely to cause your IP address to be banned from our network.
All inquiries to Billow about this Agreement or the Privacy Policy should be made by emailing our policies department.